Refund Policy

1. Overview

At ValorixAI, we strive to provide exceptional AI-powered SEO tools for e-commerce sellers. This Refund Policy outlines the conditions under which refunds may be requested and processed. By subscribing to our Service, you acknowledge and agree to this policy.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Technical Issues: If the Service is unavailable or experiences critical technical failures that prevent you from using it, and we are unable to resolve the issue within 7 days
• Billing Errors: If you were charged incorrectly due to a system error (e.g., duplicate charges, incorrect subscription tier)
• Unauthorized Charges: If you did not authorize the charge (subject to verification)

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Used Credits: If you have consumed credits during the billing cycle
• Change of Mind: If you simply decide you no longer want the Service
• Dissatisfaction with Content: AI-generated content is inherently variable, and refunds are not provided based on subjective quality assessments
• Mid-Cycle Cancellation: Canceling your subscription mid-cycle does not entitle you to a pro-rated refund; service continues until the end of the billing period
• Free Trials: No refunds are applicable to free plans or trial periods
• Violation of Terms: If your account was terminated due to violation of our Terms of Service

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at support@valorixai.com within 7 days of the charge
2. Provide your account email, transaction ID, and a detailed explanation of the issue
3. Our team will review your request and respond within 3-5 business days
4. If approved, refunds will be processed to your original payment method within 7-10 business days

5. Lemon Squeezy Payment Processing

All payments are processed through Lemon Squeezy, our third-party payment provider. Refunds are subject to Lemon Squeezy's processing policies and may take additional time to appear in your account depending on your financial institution.

6. Subscription Cancellation

You may cancel your subscription at any time from your account settings or via the Lemon Squeezy customer portal. Cancellations take effect at the end of the current billing cycle. You will retain access to the Service and your remaining credits until the billing period expires. No partial refunds are provided for unused time or credits.

7. Chargebacks

If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to immediately suspend or terminate your account. Fraudulent chargebacks may result in permanent account closure and reporting to payment fraud prevention services.

8. Credits and Unused Services

Credits are non-refundable and non-transferable. Unused credits expire at the end of each billing cycle and cannot be refunded or carried over to future periods.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us at:

Email: support@valorixai.com
Billing Support: billing@valorixai.com
Address: ValorixAI HQ, Spain